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COVID-19 Update from Abell


To Our Long-Term Care & Nursing Home Customers

The Ontario Ministry of Long-Term Care provided an updated "Resuming Visits in Long-Term Care Homes" in September. It states that "Homes should ask caregivers to verbally attest to the home that they have tested negative for COVID-19 within the previous 2 weeks and not subsequently tested positive." The province has changed this to "...within the previous week" for Orange, Red and Lock-down zones.

  • Abell is continuing to test our service team for COVID-19 regularly to meet these requirements. We have a team dedicated to planning and monitoring the completion of these tests on-going to ensure they are completed.
  • In these challenging times it is critical we continue essential pest prevention and management for the Long-Term Care industry, to ensure the health and well-being of the guests at these homes, and the front-line workers that care for them.

Abell Pest Control is your trusted partner for pest prevention and we have a dedicated committee taking immediate steps to reduce the risk of COVID-19 transmission. 

During this second wave of COVID19, Abell has reinforced our plan and we continue to fully follow these procedures.

Our #1 priority is the safety of our employees and our customers. To support this priority, here are some of the important steps we've taken.

Mandatory Training has been completed by all Abell staff to ensure they are armed with practical knowledge such as hand washing, sanitation and social distancing.

Personal Protection tools such as hand sanitizers, sanitizing spray for shoes and equipment and protective gloves have been provided to all Abell employees. Facemasks and gloves are required 100% of the time while inside a customer’s location.

Work Safe means that any Abell employee who is feeling ill will not visit customer locations and will be quarantined to home for 14 days.

Customer Signatures on Abell Hand-Held devices and printed tickets will not be collected temporarily.  This will eliminate the need to pass Hand-Held units and paperwork back and forth, reducing the risk of transmission.

e-Tickets are available for Abell customers. This produces an instant electronic version of service ticket to the customer, reducing the need to hand paper back-and-forth.

Mandatory Employee Questionnaires are being distributed regularly to monitor the health & wellness of all Abell employees.

Where a client location is confirmed to have had COVID-19, Abell employees will not service the interior of those facilities, be it residential, commercial or industrial.  We will continue to provide exterior services to provide maximum protection to the facility.

These locations are monitored and updated daily.

Social Distancing Measures for Residential Services

Abell Client Care Specialists will be responsible for communicating the below expectations to residential customers when scheduling service. Route Managers will be responsible for adhering to these guidelines

  1. The Route Manager will phone the customer 15-30 minutes prior to arrival
  2. The Customer, family members & free roaming pets will leave the house 10 minutes before the Route Manager enters
  3. The Customer and Route Manager may talk outside, before and after the service, keeping a minimum distance of 2 meters
  4. The Route Manager will access the house and provide the service.  Any paperwork will be left in the house
  5. Exterior only services can be an option in many cases